CEO Update – April 2019
The month of March was one of KWC’s busiest months with record-breaking volumes in our clinics. We also successfully transitioned our corporate staff out of our Mesa clinical building into their own administrative space. Even with over 4,000 square feet and seven treatment rooms, we were getting crowded with the growth. With corporate offsite the Mesa team can do what they do best without extra distractions.
We have also successfully filled and trained all our key personnel positions and welcome the new team in Tucson, Tanya and Magda (NP). We have also hired a new Billing Director, Randi. Randi is going to be working with us to identify, register, and contract with certain 3rd party insurance companies who are willing to provide insurance coverage for our chronic pain infusions. She will also provide valuable support to patients attempting to obtain some reimbursement for mental health infusions.
Unfortunately, CareCredit has decided to cancel our contract without explanation and our patients will no longer be able to use their accounts for treatments. They refuse to accept mental health conditions but now refuse to accept any ketamine treatments. Please voice your dissatisfaction on Google, Yelp, and other social media platforms of Care Credit’s discriminatory practices. #CareCredit doesn’t care. #Stopthestigma. Our commitment of our core value of innovation is to provide options to allow patients to receive treatment with the least amount of out of pocket expense as possible. We will work hard to find alternative payment options.
Kevin Nicholson is the President and CEO of Ketamine Wellness Centers